Return Policy


RETURN POLICY

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Returns
It's okay to change your mind! If you are not satisfied with your product, just contact us within 14 days of delivery and will give you a refund or replacement.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards
Used/washed apparel items

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Items with obvious signs of use.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at smokestashonline@gmail.com and send your item to: SmokeStash Returns, 358 Fairfield Street, New Haven, Connecticut US 06515.

Gifts
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the original purchaser is eligible for a refund. Once the refund claim has been made, we will send a refund to the original purchaser.

Shipping
To return your product, you should mail your product to: SmokeStash Returns, 358 Fairfield Street, New Haven, Connecticut US 06515

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for any lost/missing items due to postal errors. We don’t guarantee that we will receive your returned item.

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